Dispatch and delivery

Payment Options


We accept payment by Visa, MasterCard and American Express credit cards.

We use the DPS payment system for all online credit card payments. DPS has been developing and providing innovative and robust payment solutions for the Australian and New Zealand markets since 1997.

Buying jewellery from our website can also be done via online banking if you have a NZ bank account. You are given this option at check out, just select direct credit and our bank account details will appear. Please use your name and your order number as reference.

Laybuy is also available via our website giving you 6 weeks interest free to pay off your jewellery which will be sent to you immediately - no need to pay off first.
 

Prices, duties and charges


The full price of each item is shown in New Zealand dollars inclusive of GST (goods service tax) which as of the 1st October 2010 is 15%. 

International orders are charged in New Zealand dollars at the exchange rate prevailing at the time payment is processed by our bank.

Import duties and taxes that may be imposed by countries outside New Zealand are the responsibility of the purchaser. Duties are generally between 5% and 10%. Taxes, including State/Country V.A.T. and consumption taxes vary from country to country.
 

Dispatch and delivery


Once your payment has been cleared we will promptly arrange dispatch. Where payment is by credit card and items are in stock, this will normally be within 1 -3  working days. We will advise you if there is a delay in dispatch.
 

Deliveries within New Zealand


Deliveries within New Zealand (including rural addresses) are sent via Signature Required Courier Post Trackpak and are free of charge.

Normal delivery time within New Zealand is 1 - 2 days from dispatch. All items are sent in SilverStone Jewellery packaging, bubble wrapped and then enclosed in a courier pack.

Please note that due to Covid19 there can be delays with courier deliveries which are outside of our control. 
 
Delivery details Estimated delivery
Business addresses One working day
Residential addresses One working day
Rural delivery addresses 2 - 3 working days
 

Overseas deliveries

Courier Price includes:

  • Insurance to $1500
  • Weight to 1.5kg
  • Track and trace
  • Signature required trackpak
Deliveries to international addresses can only be made by Track and Trace Courier with New Zealand Post . All items are sent with SilverStone Jewellery packaging, bubble wrapped then enclosed in a protective courier pack. Shipping charges include track and trace and insurance to NZ$1500. If your order is for for more than this or the estimated weight is heavier than than 1.5kg, please contact us for advise on shipping costs and insurance prior to processing your payment.

The cost of shipping to international destinations is $35 courier for Australia and $59 for Europe and USA - please be aware that due to the Covid19  worldwide situation that there may be delays in sending via international courier and this service may not always be available.
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You are reminded that import duties and taxes you may be liable for are not included in the purchase or delivery prices and are your responsibility, if imposed by the country in which you take delivery of your purchase.

Some goods may not be available for purchase for some countries. If this is the case we will contact you to let you know.

Delivery time to most international destinations will be 2 - 8 working days from dispatch as estimated by NZ Post, please note that these delivery times are estimates only and we cannot guarantee that an item will reach its destination within this period. This time frame is currently not accurate and deliveries can take twice or three times as long due to less frequent flights and delays with couriers.